Research and Market Commentary

Scotiabank on how COVID-19 could lead to a permanent shift in digital banking

July 22, 2020

 

Banks have largely been designated as essential businesses during the pandemic, allowing them to remain open at limited capacity, but customers are turning to digital banking solutions in record numbers to avoid branch visits.

 

Developing the infrastructure necessary to fuel this surge in digital banking has been challenging, according to Adam Swinemar, Vice President Customer Experience and Digital Channels at Scotiabank, but will have been worth it if these consumer trends are here to stay. In this month’s Feature Story, PYMNTS talked to Swinemar about how banks help their customers understand digital banking systems’ capabilities and why the shift to digital banking will likely be the industry’s modus operandi going forward.

 

Click to read full article

 

 

 

 

 

Research and Market Commentary

Global Markets Insights: Reporting season fears, USD dips and oilpatch relief

July 17, 2020

View Content Global Markets Insights: Reporting season fears, USD dips and oilpatch relief

Economics

Latam Weekly: Inflection Moment

July 11, 2020

View Content Latam Weekly: Inflection Moment

Diversity and Inclusion

2020 WCM Champions of Change award winners

July 3, 2020

View Content 2020 WCM Champions of Change award winners